Refund policy
Last updated: October 25, 2026
Our 100-Day Happiness Guarantee
Try The Latte Love Camera™ for 100 days from delivery. If you don't love it, email us and we'll refund you or send a replacement, whichever you prefer. You don't need to send the product back.
How to request a refund or replacement
- Email us at veilosy@protonmail.com within 100 days of delivery.
- Include your order number and a short note about what happened. If the item arrived damaged or defective, a photo helps us sort it out faster.
- We reply within 1–2 business days.
Refunds
Once approved, your refund is issued to your original payment method within 5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement.
Damaged, defective or wrong items
If your order arrives damaged, doesn't work, or isn't what you ordered, we'll send a free replacement or give you a full refund. No return needed.
Lost packages
If your order hasn't arrived 20 business days after it ships, or tracking shows delivered but you can't find it, email us and we'll send a new one or refund you.
Bundles, sale items and add-ons
The guarantee covers every product, including sale items, multi-packs and the 30 stencil cards. You can request a refund for a single item from your order.
Cancellations
If your order hasn't shipped yet, we can cancel it for a full refund. Email us as soon as possible.
Gifts
If your order was a gift, we can send a replacement to the recipient or refund the original purchaser.
Fair use
This guarantee applies per order. We may decline requests that show clear signs of abuse, such as repeated claims across multiple orders.
Contact
VEILOSY · veilosy@protonmail.com